Refund policy

RETURNS

You have 30 days from the day your order arrives to request a return.

To be eligible, the item needs to be in the same condition you got it in - unused, with any tags still on, in its original packaging - and you'll need your receipt or order number.

HOW TO START A RETURN

Email leashthewilderness@outlook.com with your order number and tell us what's wrong. We'll reply with instructions and the return address.

Please don't ship anything back before you hear from us. Packages sent without an approved return can't be accepted.

WHO PAYS RETURN SHIPPING

You pay return shipping if you changed your mind, ordered the wrong size, or no longer want the item. A return label typically runs $7-$12.

WE pay return shipping when it's our fault:

- The item arrived damaged
- The item is defective or doesn't work
- We sent the wrong item
- The item doesn't match what was on the product page

Original shipping charges aren't refunded on change-of-mind returns. If we got your order wrong, you get your shipping back too.

There is no restocking fee. Ever.

LOW-COST ITEMS

On lower-priced items, shipping something back often costs more than the item is worth. In those cases we'll usually just refund you or send a replacement without asking for the item back. Email us a photo of the problem and we'll sort it out.

DAMAGED, DEFECTIVE, OR WRONG ITEM

Tell us as soon as it arrives - a photo helps. We'll make it right with a replacement or a full refund, including any shipping you paid. You choose which.

WHAT WE CAN'T TAKE BACK

- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, and gases
- Gift cards

If you're unsure whether your item qualifies, just ask before you buy.

EXCHANGES

The fastest way to swap an item is to return the original for a refund and place a new order for the one you want.

EUROPEAN UNION - 14 DAY COOLING OFF

If your order ships to the EU, you may cancel or return it within 14 days of delivery for any reason, no explanation needed. The item must be unused, with tags, in original packaging, and you'll need proof of purchase.

REFUNDS

Once we receive and inspect your return, we'll approve the refund and send it back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.

If 15 business days have gone by since we approved your refund and you still don't see it, email leashthewilderness@outlook.com and we'll chase it down.

ORDER NEVER ARRIVED

If tracking shows no movement for 25 business days, don't wait on a return - email us and we'll replace the order or refund you in full.

QUESTIONS

Email leashthewilderness@outlook.com with your order number and we'll get back to you.